I was reading Megan's blog today and could totally commiserate with her about her recent customer service woes. I then realized that I never really posted anything about it here, and now that the whole thing is settled, I thought I'd fill everyone in about how the whole thing went down.
Back in June, a strong thunderstorm knocked down a tree in our yard such that it side-swiped our roof and knocked off our gutter. Since we were all home at the time, we were thankful it wasn't a more direct hit and that there wasn't more damage.
They also left a large pallet of shingles on our lawn. In July. In South Carolina. For over a week. You can imagine how that ended - with a big patch of brown grass. We returned home from vacation to this:
Thankfully, our insurance company sent out another adjuster who looked at everything and agreed that it all had to be done again. This time we hired a local guy who managed to get it all done a few weeks after we'd hired him. He also promptly returned calls and made sure that our lawn wasn't messed up. The workmen showed up promptly and cleaned up after themselves. And finally, two months after this all started, we have our nice roof back: (Which in this picture doesn't even look green, but it is. But now the whole thing is the same green.)
So much nicer. We are thankful for USAA, our insurance company, who did a pretty good job (except in their first recommendation) of getting this taken care of, and our new roofing company who finally did a good job! The adventures of home ownership....